Is it okay to use a detergent when washing my Hydrogel© cooling product?
No! Using a detergent in combination with Hydrogel© is to be avoided at all times. After washing with any detergent, the product will not cool anymore. Just refresh the coolwear in the washing machine or by hand with a small amount of green or soft soap.
How do I know what size cooling vest is right for me?
To determine the right size cooling vest it is of the utmost importance to have your sizes measured by someone else. By sizes we mean chest, hip and waist perimeter. In all of our cooling vests the cooling panels are mainly located on the chest and the back. To get the most out of those cooling panels, it is really important to approximate the width of the chest as accurately as possible.
Can I reactivate my Hydrogel© product?
If you treat your cooling product according to the instructions in the user manual, you can easily reactivate it hundreds of times.
What should I do when I won’t be using my Hydrogel© product for a longer period of time?
Store it initially in a ventilated place in order to dry out (evaporate all water out of the vest). The Hydrogel© pockets will start to feel soft. At a certain point you could even start to feel the hard polymer grains. Finally the product will be completely dry. After that, you store the vest for a longer period.
Does my health insurance pay for the cooling vest?
Give it a try!
Is Hydrogel© hazardous?
No, Hydrogel© is non-toxic and completely safe.